1. Information We Collect
When you register and use the 383 platform, we collect several categories of information for the purposes outlined in this policy. The types of data collected include:
Account Information
- Full name, email address and phone number you registered with.
- Passwords are stored in encrypted format and cannot be read by any party.
- Date of birth for age verification purposes (minimum age 18).
Payment Information
- Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR).
- Payment methods used such as FPX bank transfers or local e-wallets.
- Bank account numbers are not stored in full—only the last few digits are kept for record reference.
Device and Browser Data
- Device type, operating system, and browser version used.
- IP address and general location info (state/region) for security purposes.
- Login times, session activity logs, and history of pages visited within the platform.
2. Purpose of Data Use
All data collected by 383 is used solely for legitimate purposes related to platform operations. We do not use user data for other purposes without clear consent.
The primary purposes for using your data are as follows:
- Processing account registration, login, and user identity verification.
- Processing deposit and withdrawal transactions in MYR safely and accurately.
- Detecting and preventing fraud, unauthorized account access, or other security threats.
- Deliver account alerts such as transaction confirmations and security notifications.
- Enhancing user experience based on usage patterns and feedback.
- Complying with applicable laws and regulations in Malaysia.
383 will not use your personal data for third-party advertising without your explicit consent.
3. Cookies and Session Tracking
The 383 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Cookies are small files stored on your device by your web browser.
Types of Cookies Used
- Session cookies: Used to maintain your login status during an active session. This cookie is deleted automatically when you close the browser.
- Optional cookies: Saving your preferences such as interface language and display settings.
- Analytics cookies: Helps us understand how users interact with the platform for internal improvements.
You can configure your browser to reject cookies, but this may affect certain functionalities of the 383 platform. Most modern browsers offer cookie management options in privacy settings.
4. Data Storage and Security
383 implements appropriate technical and organizational measures to protect users’ personal data from unauthorized access, disclosure, alteration or destruction.
Technical Security Measures
- All data sent between your device and the 383 servers is secured using industry-standard SSL (Secure Sockets Layer) encryption.
- User passwords are not stored in plain text—they are securely hashed using a safe algorithm before storage.
- Our data servers are protected by firewalls and intrusion detection systems that are actively monitored.
Data Retention Period
Active account data is retained while your account remains active. After account closure, data is stored as required by legal and audit obligations. Data no longer needed will be securely deleted following our data removal procedures.
5. Data Sharing and User Rights
Third-Party Sharing
383 does not sell, rent, or share users’ personal data with third parties for commercial purposes. However, we may share limited information with:
- Payment service providers processing your MYR transactions receive only the information needed to complete the payments.
- Law enforcement or regulators when required by Malaysian law.
- Technical service providers who assist us in operating the platform, bound by strict confidentiality agreements.
User Rights Regarding Personal Data
As a 383 platform user, you have the following rights concerning your personal data:
- Access Rights: You may request a copy of the personal data we hold about you.
- Right of Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion Rights: You can request deletion of your data, subject to relevant legal and contractual requirements.
- Right to Object: You can object to the processing of your data for specific purposes.
To exercise any of the above rights, please contact our support team at [email protected] by clearly stating your request.
6. Policy Changes and How to Contact Us
Changes to This Policy
383 reserves the right to update or modify this privacy policy at any time. Significant changes will be communicated to users via in-platform notifications or email. The latest version of this policy will always be available on this page with an updated effective date.
Continued use of the 383 platform after policy updates means you accept those changes. We encourage you to review this page regularly.
Contact Us for Privacy Inquiries
If you have any questions, concerns, or requests regarding your privacy and data protection on the 383 platform, please contact our team:
- Email: [email protected]
- Response time: We strive to respond to all inquiries within 3 business days.
You may also refer to FAQ page contact us for more details on how we handle user data and privacy.
Have More Questions about Your Privacy?
The 383 support team is ready to assist. Contact us or check our FAQ section for instant answers.
Frequently Asked Questions Account Login